Our mission is to bring the voice of the patient to our conversations and work together as we pursue excellence in healthcare.
Because It Takes a Team
Patient and family advisors provide a voice that represents all patients and families of patients who receive care at Olympic Medical Center. They partner with OMC doctors, nurses, and leadership to help improve the quality of care for all patients and family members.
A patient and family advisor:
- Wants to help improve the quality of Olympic Medical Center’s care for all patients and family members
- Gives feedback based on his or her own experiences as a patient or family member
- Helps us plan changes to improve how we take care of patients
- Works with Olympic Medical Center staff for either short- or long-term commitments, depending on the project
- Volunteers their time typically approximately 1.5 hours per meeting
- When you or your family member were treated at Olympic Medical Center, did you think there were things we could have done better?
- Do you have ideas about how to make sure other patients and families get the best care possible?
- At Olympic Medical Center patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.
- You can be an advisor if you or a family member received care at Olympic Medical Center in the last five years.
- You do not need any special qualifications to be an advisor.
- What’s most important is your experience as a patient or family member. We will provide you with any other training you may need.
If you are an advisor for Olympic Medical Center, you can help us in the following ways:
- Share your story. Advisors help by talking about their health care experiences with clinicians, staff, and other patients.
- Participate in discussion groups. Advisors tell us what it’s like to be a patient at Olympic Medical Center and what we can do to improve.
- Review or help create educational or informational materials. Advisors help review or create materials like forms, health information handouts, and discharge instructions. Advisors help us make these materials easier for all patients and family members to understand and use.
- Work on short-term projects. We sometimes ask advisors to partner with us in making improvements — for example, helping to plan and design a family room.
- Serve on a patient and family advisory council. An advisory council discusses, and plans changes to improve the quality and safety of care at Olympic Medical Center. Members include patients, family members and staff.
You may be a good match if you can:
- Speak up and share suggestions and potential solutions to help improve care at Olympic Medical Center for others
- Talk about your experiences as a patient or family member – but also think beyond your own personal experiences
- Talk about both positive and negative care experiences and share your thoughts on what went well and how things could have been done differently
- Work with people who may be different than you
- Listen to and think about what others say, even when you disagree
- Bring a positive attitude to discussions
- Keep any information you may hear as an advisor private and confidential
To request an application, please contact us by email or call 360.417.7767.