Patient Experience

Your Experience Matters

Olympic Medical Center is working hard to enhance the patient experience by strengthening employee-patient communication and courtesy, decreasing wait times, implementing Age-Friendly Care and improving comfort to provide the best possible, patient-centered care experience across the hospital, home health and clinics.

Our patient experience team works behind the scenes with leaders and staff to help Olympic Medical Center meet – and often exceed – the expectations of our patients during a visit to the hospital, a clinic or other department.

They are also advocates, and welcome patients and family members to reach out to them if something goes exceptionally well or not so great.

Patti Haught
Director of Patient Experience &
Civil Rights Coordinator
(360) 417-7256 | Email

Sophia Rognlien
Patient Experience Manager
(360) 417-7256 | Email

Recognize a Healthcare Worker

We have outstanding employees who come to work each day and work together to provide excellence in health care.

The DAISY Award Logo

The BEE Award for Being Excellent Every Day

It’s easy to say thank you to an Olympic Medical Center team member who went above and beyond to provide excellent care or service for you. Simply complete a nomination form for The Bee Award here.

The DAISY Award for Extraordinary Nurses®

Would you like to thank an OMC nurse who made a difference in your care? Please consider nominating your nurse for The DAISY Award here.

KUDOS

Would you like to share a quick KUDOS for any OMC employee? Please send an email to our Patient Experience team here.