Patient Experience

Your Experience Matters

Olympic Medical Center is working hard to enhance the patient experience by strengthening employee-patient communication and courtesy, decreasing wait times, implementing Age-Friendly Care and improving comfort to provide the best possible, patient-centered care experience across the hospital, home health and clinics.

Our patient experience team works behind the scenes with leaders and staff to help Olympic Medical Center meet – and often exceed – the expectations of our patients during a visit to the hospital, a clinic or other department.

They are also advocates, and welcome patients and family members to reach out to them if something goes exceptionally well or not so great.

Patti Haught
Director of Patient Experience &
Civil Rights Coordinator
(360) 417-7256 | Email

Michelle McFall
Patient Experience Manager
(360) 417-7256 | Email

Li Li
Patient Experience Advocate
(360) 417-7256 | Email

Amber Rauch
Patient Experience Advocate
(360) 417-7256 | Email

The DAISY Award Logo

Recognize a Healthcare Worker

We have outstanding employees who come to work each day and work together to provide excellent in health care.

Would you like to thank a nurse? Please consider nominating your nurse for The DAISY Award.

Do you have KUDOS for other employees? Please share by emailing any member of our Patient Experience team.