Visitor Guidelines

COVID-19 Visitation Restrictions

Olympic Medical Center is taking extra steps to protect our patients, staff and visitors by restricting visitor and public access to our facilities until COVID-19 is no longer a threat in our community. For more information on COVID-19, please visit www.olympicmedical.org/coronavirus and www.clallam.net/coronavirus.

Please review our Visitation Restriction FAQ to learn more about visitation during this public health emergency.

Screening

Olympic Medical Center is screening patients and visitors for fever and respiratory symptoms at our hospital and clinic buildings. General visitors not seeking care will be strictly limited. No visitor will be allowed if they have symptoms of respiratory infection (fever, runny nose, cough, shortness of breath), and no visitors will be allowed for inpatients who have a pending or positive COVID-19 test. Additionally, children under age 16 will not be allowed except under extraordinary circumstances.

Visitors meeting the following exception criteria will be allowed:

  • Obstetric patients may have one partner and one birth support person accompany them.
  • Inpatients who are at the end-of-life may have two visitors.
  • Patients with disruptive behavior, in which a family member is key to their care, may have one visitor.
  • Patients who have altered mental status or developmental delays (where caregiver provides safety) may have one visitor.
  • Minors under age 18 may have one visitor, parent, or guardian.
  • Patients undergoing surgery or procedures may have 1 visitor who must leave the hospital as soon as possible after the procedure/surgery.
  • Patients who have an appointment at a Olympic Medical Center clinic, laboratory, or radiology, as well as those visiting the Emergency Department, may have one person with them, if they need assistance.

Patients and visitors will only be able to enter the hospital via the Main Entrance and Emergency Entrance. Approved visitors must sanitize their hands and wear a screening sticker upon entry. Visitors allowed must stay in the patient’s room for the duration of the visit. Once the visitor leaves the room, they must leave the medical center.

Related Closures and Cancellations

  • Seasons Café at the hospital is closed to the public.
  • All on-site support groups and classes have been suspended until further notice.
  • The OMC Patient Financial Services office at 519 Peabody Street will be closed to walk-ins until further notice. Please know that the following options are available:
    • MyChart – To make a payment or ask a billing question.
    • OMC Website – To make a payment or ask billing questions. Financial Assistance documents are also available here.
    • By Phone – Call (360) 417-7111 to make payments or speak to a representative.
    • If you have an issue where direct contact with a financial counselor is required and you are free of fever or respiratory symptoms, please dial the phone number above to make an appointment.

Visiting a Patient

We believe the presence of supportive friends and relatives can help patients heal faster and feel more relaxed and comfortable. We encourage patients to invite loved ones to visit during their stay, however, sometimes a patient’s need for rest or treatment, or the presence of another patient in the room, may require nurses to limit the number of visitors and/or the duration of their stay. The patient’s nurse will let you know if there are any special visitor restrictions. Some of the things the nurse will consider when deciding if visiting should be limited:

  • If the patient is becoming tired
  • If the noise and activity is making it difficult for the patient to get needed rest
  • If the visitor is sick
  • If the visitor is becoming tired and in need of rest themselves
  • If the visitor chooses to not follow our visitor guidelines

Overnight Visitors

It can sometimes be helpful to a patient’s healing process to have a designated adult support person or care partner stay overnight and provide comfort and support. Please talk with the patient’s nurse who can help determine when this might be appropriate. The nurse can also obtain a visitor badge, which is required for all after-hours visitors. Double occupancy rooms are not able to accommodate overnight visitors. Overnight visitors should be prepared to remain in the patient’s room after visitation hours, except when using the closest public restroom.

Visiting Hours

Visiting hours are 9:00 am to 8:00 pm. We suggest talking with the patient’s nurse about the best time and length for visits. If possible, visitors should coordinate their visit with other family members or friends so that not everyone comes at the same time. To help us keep track of people in the hospital, we will need to issue ID badges to visitors if they are here outside of regular visiting hours. Some units at OMC require visitors to wear ID badges at all times.

Visiting Etiquette

Please keep the following points in mind during your visit:

  • Be mindful of the patient’s need to rest by keeping noise to a minimum.
  • Refrain from using scented products, such as perfume, cologne, aftershave, or lotions when visiting as these can cause allergic reactions and respiratory distress for some patients, visitors and staff.
  • Children who are visiting must be supervised by an adult at all times.
  • Do not visit if you are feeling sick.
  • Possession or use of alcohol, marijuana, and/or illegal drugs while on the hospital campus is not allowed.
  • Smoking is not allowed anywhere on the hospital campus.
  • We have a zero tolerance policy for abusive or violent behavior toward any of our team members, patients or visitors. Profanity, intimidation, and/or aggressive behavior are not allowed. Anyone displaying these behaviors will be escorted off the premises and may be subject to prosecution.

Protecting Against Infection

Patients who are sick are not able to fight off infections as easily as healthy people. You can help protect your friend or loved one against infection by doing the following:

  • Use an alcohol-based hand sanitizer or wash your hands with soap and water before and after visiting the patient.
  • Use public restrooms rather than the patient’s bathroom.
  • Sit in a chair, not on the patient’s bed.
  • Use your phone rather than the patient’s phone.
  • Do not share the patient’s food or use their utensils, glasses, or cups.
  • If an isolation sign is posted on the doorway, you must report directly to the nurse’s station, where you will be provided with instructions on how to enter the room.

Assisting Patients

Please talk with the patient’s nurse before assisting the patient to walk or move. It is important to ensure the patient has appropriate clothing and footwear and to watch for equipment that may be in the path of travel, to avoid falls. When assisting the patient to walk in the hallway, you will need to stay on the patient’s unit.

Sharing Food, Drinks and Other Substances

Your loved one’s treatment may include limiting or restricting certain foods and liquids. Always check with the nurse before giving anything to the patient including food, liquids, medications or other substances.

Privacy

While we try to keep all patient information confidential, there may be times when you overhear a conversation between a patient and the doctor and/or other health care provider. We ask you to respect the privacy of others, as you would like them to do for your friend or loved one.

Pet and Service Animal Policy

Service animals specifically trained to aid a person with a disability are welcomed. While we understand that pets are often members of a patient’s family, due to health and regulatory concerns pets are not permitted in the facility unless used as a therapeutic measure. Decisions regarding personal pet visits will be made on an individual basis after discussion with the patient’s physician. Please check with the charge nurse before bringing a pet in to visit the patient.

Use of Electronic Equipment

In the hospital, the use of a cell phone, personal digital assistant (PDA), pager or laptop computer is limited. Hallways and waiting rooms are the best places to use these devices, but you must be at least 10 feet away from any medical equipment.

Smoke-Free Location

Olympic Medical Center has joined health care organizations across Washington State and the U.S. by becoming a smoke free campus, which means that no smoking is permitted on OMC properties, including buildings, walkways and parking lots. Smoking cessation assistance is available to help you refrain from smoking while you are in our care. Please ask your nurse or clinical provider for more information.

Seasons Café

Closed until further notice.
First Floor, East Entrance

Seasons Espresso

Weekdays 6:30 am to 3:00 pm
First Floor, East Entrance

Gift Shop

Closed until further notice.
First Floor, off the Main Lobby

ATM

First Floor, East Entrance

Public Restrooms

Public restrooms are located near the East Elevators on all three floors and on the first floor across the hallway from Diagnostic Imaging.