Visitor Guidelines

COVID-19 Visitation Restrictions

Updated September 21, 2021

Masks Required at All OMC Facilities

Masks are required for all individuals, regardless of vaccination status, when present at any Olympic Medical Center facility.

Routing Visiting, Escorting Suspended in Hospital, Clinics

Olympic Medical Center is taking extra steps to protect our patients, staff and visitors by restricting visitor and public access to our facilities until COVID-19 is no longer a threat in our community. Our visitation policies will now reflect the risk (High, Moderate, Low, Very Low) associated with the rate of infection in the community, as reported by Clallam County Health & Human Services. In conjunction with Public Health tracking of COVID-19 in our community, precautions will continue.

Effective June 23, 2021, all routine visiting and escorting will be suspended in our hospital and clinics.

Per Clallam County Health and Human Services, the COVID-19 risk assessment dashboard in the county is currently high, due to the rate of cases per 100,000 people in the last 14 days.

For more information on COVID-19, please visit www.olympicmedical.org/coronavirus and www.clallam.net/coronavirus. For more information on COVID-19 vaccines available to Clallam County residents, please visit www.olympicmedical.org/covid-19-vaccine-information.

Recognizing the many benefits of engaging families and friends in support of the patient, we fully support virtual methods of visiting.

Recognizing that there are times when having a visitor or family member present is crucial, exceptions to these restrictions may apply.

Please review our Visitation Restriction FAQ to learn more about visitation during this public health emergency.

Exceptions

  • Patients under the age of 18 may have 1 visitor, or parent or guardian.
  • Patients who have confusion, dementia, altered mental status, developmental delays or disabilities, where their caregiver is needed to assist with communications or provide safety, may have one visitor.
  • Essential patient supporter needed for escort assistance for mobility. The 1 escort will need to leave the premises immediately after delivering patient to destination.
  • End of life inpatients may have 2 designated visitors at one time. Rotation of the two visitors between family members is at the discretion of the House Supervisor / Director / Department Supervisor.
  • Emergency patient may have 1 visitor accompany them based on exception criteria or as needed for immediate care and treatment of the patient.
    Obstetrics patient may have 2 healthy support visitors during labor and delivery; two hours after delivery only one support person may remain in the building (see page 2 for further information). One visitor is permitted with pregnancy ultrasounds and NSTs.
  • Short-Stay Unit patients may have 1 visitor to receive post-op instructions; they must stay in the patient room. If they leave the building they will not be able to re-enter and will receive instructions by phone.
  • OMP Clinics patient may have 1 visitor accompany them to appointments. That visitor must meet visitor requirements and stay with the patient throughout the visit, unless dismissed by provider for portion of exam (all clinic locations including hospital 3rd floor Women’s Clinic).
  • Interpreters.
  • Clergy member for spiritual support.
  • Community-based authorized clinician directly involved in the care of the in-patient.
  • Children under the age of 16 will not be allowed to visit, except under extraordinary circumstances, as determined by the hospital nursing supervisor or clinic leadership.

Visitors for COVID-19 Patients

Patients with active or suspected COVID-19 will not be allowed visitors unless attending provider and nursing leadership have approved due to special circumstances (e.g. minor or pregnant patient). In these circumstances, visits will be allowed into COVID-19 patient rooms so long as Infection Prevention measures are followed and the visitor does not have any COVID-19 symptoms.

  • Labor and delivery patients who are confirmed to have COVID-19 are considered infectious and will be allowed only one (1) designated support person to stay with them during labor and delivery. If at any time the support person begins to exhibit symptoms of COVID-19, they will be asked to seek medical care, if needed and will be required to leave the hospital with recommendation to isolate in their home.
  • Should a patient require cesarean delivery, the one (1) designated support person is required to wait in the patient’s room until brought to the operating room by staff. Prior to entering the operating room, support person must don appropriate PPE as directed by staff, follow direction of Anesthesia/Obstetrics/Nursing staff at all times, and maintain distancing from staff as much as possible.

Screening

Olympic Medical Center is screening patients and visitors for fever and respiratory symptoms at our hospital and Olympic Medical Cancer Center. General visitors not seeking care are limited. No visitor will be allowed if they have symptoms of COVID-19 infection, and no visitors will be allowed for inpatients who have suspected COVID-19 or a positive COVID-19 test. Visitors to the emergency department will be allowed by exception, after rule-out of COVID-19.

Visitor Policy

Visitors who meet the exception criteria must comply with the following instructions:

  • Must be screened, be free of any COVID-19 symptom(s) within the last 24 hours, must be afebrile, and must declare to have been free of exposure to someone COVID-19 positive in the last 14 days.
  • Must wear a mask covering nose and chin at all times and follow physical distancing protocols. Wearing personal masks with a valve, scarves, bandanas, and neck gaiters are restricted. Anyone wearing restricted masks will be asked to remove it and replace with a provided medical mask. For visitors unable to wear a face mask, face shields will be provided and required to be worn at all times.
  • Must practice hand hygiene with provided hand sanitizer.
  • Upon entry, must go directly to and from the patient’s location and are not permitted to wait in other areas. Café and espresso bar areas are not open to visitors at this time, except for payment of pre-arranged additional patient room meal tray.
  • Patient supporters are not permitted to leave and return on the same day for multiple visits.
  • Must leave and exit the premises at the request of the nurse supervisor or clinic leadership, if needed.
  • Overnight stays are restricted and only permitted if coordinated with the nurse manager and nursing house supervisor.
  • Although discouraged, approved extended stay visitors may bring with them food and drink to be eaten in the patient room. They must stop and mask whenever a healthcare worker enters the room, be physically distanced from the patient when unmasked for eating or drinking, and practice hand hygiene before and after eating. May not order outside food delivery to the hospital. May check with nursing about process and payment for an additional food tray in the patient room.

All Olympic Medical Center services are open to provide care for patients. Heightened precautions will be used for the health and safety of our healthcare workers, patients, and the general public in these settings. We recognize the many benefits of engaging families and friends in support of the patient and healing process. However, since the outbreak of the COVID-19 pandemic, we have been taking extra measures of protection.

This guidance cannot anticipate every situation.  Patients and families should coordinate directly with the care team for any questions.  Concerns may be escalated up through supervisory staff.

We appreciate your understanding as we continue to provide the safest possible environment for our patients, healthcare workers, and visitors.  OMC reserves the right to use discretion in reviewing circumstances for visitation.  If a situation arises outside of these visiting guidelines, contact the House Supervisor in Nursing Administration for hospital questions or the Clinic Manager for clinic questions.

Related Closures and Cancellations

  • Seasons Café at the hospital is closed to the public.
  • All on-site support groups and classes have been suspended until further notice.

Visiting a Patient

We believe the presence of supportive friends and relatives can help patients heal faster and feel more relaxed and comfortable. We encourage patients to invite loved ones to visit during their stay, however, sometimes a patient’s need for rest or treatment, or the presence of another patient in the room, may require nurses to limit the number of visitors and/or the duration of their stay. The patient’s nurse will let you know if there are any special visitor restrictions. Some of the things the nurse will consider when deciding if visiting should be limited:

  • If the patient is becoming tired
  • If the noise and activity is making it difficult for the patient to get needed rest
  • If the visitor is sick
  • If the visitor is becoming tired and in need of rest themselves
  • If the visitor chooses to not follow our visitor guidelines

Overnight Visitors

It can sometimes be helpful to a patient’s healing process to have a designated adult support person or care partner stay overnight and provide comfort and support. Please talk with the patient’s nurse who can help determine when this might be appropriate. The nurse can also obtain a visitor badge, which is required for all after-hours visitors. Double occupancy rooms are not able to accommodate overnight visitors. Overnight visitors should be prepared to remain in the patient’s room after visitation hours, except when using the closest public restroom.

Visiting Hours

Visiting hours are 9:00 am to 8:00 pm. We suggest talking with the patient’s nurse about the best time and length for visits. If possible, visitors should coordinate their visit with other family members or friends so that not everyone comes at the same time. To help us keep track of people in the hospital, we will need to issue ID badges to visitors if they are here outside of regular visiting hours. Some units at OMC require visitors to wear ID badges at all times.

Visiting Etiquette

Please keep the following points in mind during your visit:

  • Be mindful of the patient’s need to rest by keeping noise to a minimum.
  • Refrain from using scented products, such as perfume, cologne, aftershave, or lotions when visiting as these can cause allergic reactions and respiratory distress for some patients, visitors and staff.
  • Children who are visiting must be supervised by an adult at all times.
  • Do not visit if you are feeling sick.
  • Possession or use of alcohol, marijuana, and/or illegal drugs while on the hospital campus is not allowed.
  • Smoking is not allowed anywhere on the hospital campus.
  • We have a zero tolerance policy for abusive or violent behavior toward any of our team members, patients or visitors. Profanity, intimidation, and/or aggressive behavior are not allowed. Anyone displaying these behaviors will be escorted off the premises and may be subject to prosecution.

Protecting Against Infection

Patients who are sick are not able to fight off infections as easily as healthy people. You can help protect your friend or loved one against infection by doing the following:

  • Use an alcohol-based hand sanitizer or wash your hands with soap and water before and after visiting the patient.
  • Use public restrooms rather than the patient’s bathroom.
  • Sit in a chair, not on the patient’s bed.
  • Use your phone rather than the patient’s phone.
  • Do not share the patient’s food or use their utensils, glasses, or cups.
  • If an isolation sign is posted on the doorway, you must report directly to the nurse’s station, where you will be provided with instructions on how to enter the room.

Assisting Patients

Please talk with the patient’s nurse before assisting the patient to walk or move. It is important to ensure the patient has appropriate clothing and footwear and to watch for equipment that may be in the path of travel, to avoid falls. When assisting the patient to walk in the hallway, you will need to stay on the patient’s unit.

Sharing Food, Drinks and Other Substances

Your loved one’s treatment may include limiting or restricting certain foods and liquids. Always check with the nurse before giving anything to the patient including food, liquids, medications or other substances.

Privacy

While we try to keep all patient information confidential, there may be times when you overhear a conversation between a patient and the doctor and/or other health care provider. We ask you to respect the privacy of others, as you would like them to do for your friend or loved one.

Pet and Service Animal Policy

Service animals specifically trained to aid a person with a disability are welcomed. While we understand that pets are often members of a patient’s family, due to health and regulatory concerns pets are not permitted in the facility unless used as a therapeutic measure. Decisions regarding personal pet visits will be made on an individual basis after discussion with the patient’s physician. Please check with the charge nurse before bringing a pet in to visit the patient.

Use of Electronic Equipment

In the hospital, the use of a cell phone, personal digital assistant (PDA), pager or laptop computer is limited. Hallways and waiting rooms are the best places to use these devices, but you must be at least 10 feet away from any medical equipment.

Smoke-Free Location

Olympic Medical Center has joined health care organizations across Washington State and the U.S. by becoming a smoke free campus, which means that no smoking is permitted on OMC properties, including buildings, walkways and parking lots. Smoking cessation assistance is available to help you refrain from smoking while you are in our care. Please ask your nurse or clinical provider for more information.

Seasons Café

Closed until further notice.
First Floor, East Entrance

Seasons Espresso

Weekdays 6:30 am to 3:00 pm
First Floor, East Entrance

Gift Shop

Closed until further notice.
First Floor, off the Main Lobby

ATM

First Floor, East Entrance

Public Restrooms

Public restrooms are located near the East Elevators on all three floors and on the first floor across the hallway from Diagnostic Imaging.