Taylla Sales, Central Access manager, receives Olympic Medical Center Leadership Award

Sales was applauded for not only exceptionally leading staff, but for inspiring other leaders around her.

Sales was recently promoted to her current role of Central Access manager, where she leads call center and registration staff. Her stellar performance earned her an Olympic Medical Center Leadership Award.

Why it matters: Since taking on the role, the supervisors Sales oversees have not only seen their Central Access staff thrive but have benefitted from her strong leadership themselves.

•  “Taylla truly shines as a leader. She often asks me, ‘What can I take off your plate?’ or ‘How can I help you?’ while her own plate is overflowing. She wants to make sure myself and her other supervisors are not overwhelmed,” said Call Center Supervisor Nikki Brown.
• “I’ve learned so much from her and she has taught me how to be a better leader.”

Brown praised Sales attentive and individual guidance of her team, taking time to regularly meet with call center staff. “The call center team knows Taylla and are comfortable talking with her. They have the utmost respect for her.

Sales drive to ensure each person is listened to and her commitment to follow through highlights her strengths as a leader.

• “Taylla is very professional and always shows her human side,” said Brown. “I really appreciate her and am thankful she was promoted into this position. I know Central Access wouldn’t be where we are today if she wasn’t leading us!”

Going deeper: Sales has worked for OMC in various capacities over the past 11 years. Her career pathway includes working on the Medical/Surgical/Pediatrics floor as a certified nursing assistant then unit manager, Olympic Medical Physicians executive assistant and now managing the Central Access department.

What they’re saying: Holly Wickersham, Olympic Medical Physicians operations director and Sales’ supervisor, praised Sales’ accomplishments: “I am so proud of Taylla. Watching her grow in her professional career has been inspiring.”