14 Jan OMC Recognizes Four Patient Access Services Representatives
The representatives were acknowledged for their commitment to bringing helpful guidance and care to patients and visitors at OMC.
The Olympic Medical Center Board of Commissioners recognized four outstanding representatives from the Patient Access Services department (“registration”) at a virtual board meeting recently, acknowledging their commitment to bringing helpful guidance and care to patients and visitors at OMC.
As part of the Patient Access Services team, the recognized employees diligently work hand-in-hand with frontline workers as they help patients and visitors navigate questions and appointments at OMC, whether as the first touchpoint at the hospital through registration and check-in stations or through answering calls from the main hospital switchboard.
Chief Financial Officer Lorraine Cannon presented the awards to the representatives, consisting of John Blevins, Jeanne Peters, Lisa Glynn, and Jessica Rutz. Lorraine Cannon shared comments from Lynne Jenny, patient access services manager:
“They are the first people to meet and greet visitors, patients and family,” said Jenny, “and a first impression is lasting.”
Jenny also highlighted an admirable accomplishment in each honoree, first saying about John Blevins, “He is consistently respectful and courteous in communications, always taking the time to listen. John has a genuine interest in others, often going above and beyond to help resolve concerns and meet their needs. Over the past nine months, he has taken extra measures to assist emergency department patient family members waiting and struggling to understand COVID-19 safety requirements. John is customer service at its best!”
Jeanne Peter’s warm and caring demeanor puts emergency department patients at ease, says Jenny, adding that Jeanne’s “compassionate efforts to keep patients calm and informed are greatly appreciated and make a difference every day.”
At OMC’s Short Stay unit, Lisa Glynn is known to bring a smile and warm welcome to patients every day. “Lisa provides excellent service to our patients, and this year she assisted with the trial and implementation of short stay bedside registration,” said Jenny. “Thank you, Lisa, for making this process efficient and for your continued dedication and service to our patients.”
According to Jenny, Jessica Rutz has been instrumental this year in training and educating staff in various departments in the outpatient referral, authorization and scheduling processes. “With these complex and detailed processes, Jessica has made herself readily available,” said Jenny. “She is a wealth of knowledge and we greatly appreciate all she does!”
“These exceptional Patient Access Services team members give great service and, most of all, have a genuine care for others,” said Jenny.