12 Jun McFall Promoted to Patient Experience Manager
Michelle McFall Promoted to Patient Experience Manager
PORT ANGELES (June 12, 2020) – Michelle McFall has recently been promoted to the position of Patient Experience Manager at Olympic Medical Center. McFall joined the department at Olympic Medical Center in 2015 as patient experience coordinator, and has since been integral to improving interpretation and translation services and resources, patient advocacy and service recovery efforts, as well as the implementation of other patient-centered practices.
“This is a well-deserved recognition of Michelle’s knowledge, commitment and dedication to improving the patient and family experience,” says Patti Haught, director of patient experience and civil rights coordinator.
McFall recently earned the designation of Certified Patient Experience Professional CPXP) from the Patient Experience Institute. To earn the designation, individuals must successfully pass a rigorous examination evaluating for the knowledge and experience of a leader who influences the systems, processes and behaviors that cultivate consistently positive experiences for patients. “With her demonstrated knowledge, passion, respectfulness and empathetic manner, Michelle will help OMC achieve the best possible experiences for patients and their families,” adds Haught.
“Michelle has contributed to OMC’s intentional culture by developing trust and rapport with her team members and providers in a way that has substantially enhanced teamwork at our organization,” adds Jennifer Burkhardt, chief human resources officer and general counsel. “This, in turn, has contributed to advancements in our goals to improve the experience at our hospital and clinics for our patients and community.”
The Patient Experience department is a team of three patient advocates. They work to strengthen employee-patient communication and courtesy, decrease wait times, implement “Age-Friendly Care” and improve comfort for patients. They work behind the scenes with leaders and staff to help Olympic Medical Center meet – and often exceed – the expectations of patients during a visit to the hospital, a clinic or other department. For more information click here.