OMC Recognizes Three Case Management Employees

OMC recognizes Case Management employees (from left) Melissa Crocker, Trisha Hoagland and Dana Yamauchi for supporting the growing social needs of hospital patients.

The Olympic Medical Center Board of Commissioners recognized three employees from the Case Management team at a virtual board meeting recently, acknowledging their strong work performance in the face of complex and difficult situations.

The Case Management team at Olympic Medical Center works to connect patients with needed resources upon discharge from the hospital. They often coordinate directly with health aide providers, skilled nursing facilities, substance abuse facilities and drug rehabilitation and work to ensure vulnerable patients who may be unable to manage their care have representation by a family member or guardian.

Chief Medical Officer Scott Kennedy, MD, presented the awards to Melissa Crocker, Trisha Hoagland and Dana Yamauchi. Dr. Kennedy also shared comments, saying, “The complexity of patients and scenarios staff deal with on a daily basis is extraordinarily challenging. All three are valuable members of this talented team, meeting expanding needs and contributing critical expertise and support for OMC’s care of patients in the hospital and emergency room.”

Dr. Kennedy shared words about each honoree, first saying about Case Management Associate Melissa Crocker: “Melissa has been a great resource to the team, bringing a wealth of knowledge about state and local resources. Her positive attitude brings a level of calm to the department, and her ability to adapt to different roles and contribute to all areas of the department is amazing. Melissa’s role has been incredibly valuable to the team and we appreciate everything she has brought to OMC.”

Social Work Care Manager Trisha Hoagland’s contributions to OMC have grown year over year, and she is known as an incredible advocate for each patient, said Dr. Kennedy. He added, “Trisha has become a leader and excellent resource, and her work on some of our most difficult cases has created positive outcomes for those in need.”

As a Social Work Care Manager, Dana Yamauchi is a strong advocate for patients in need of counseling or treatment after hospitalization. She brings knowledge of both Indian Health Services and Veteran’s Affairs to OMC, and she has a passion for end-of-life care that compassionately supports families and patients in their most difficult times. “Dana’s attention to detail and her ability to review the history of her patients has helped create outcomes we never thought possible.”

“These three professionals are invaluable members of the organization, contributing compassion, knowledge and expertise. We greatly appreciate them and the many ways they support the departments and staff at OMC,” said Dr. Kennedy.