Olympic Medical Center is a comprehensive health care provider serving the residents of Port Angeles, Sequim and surrounding communities. Inpatient services include a level-three trauma designated emergency department, surgical services, and labor and delivery. Outpatient services include cardiac care, cancer care, diagnostic imaging, physical therapy and rehabilitation, laboratory, orthopaedics, surgical services, sleep center, home health, primary care, a walk-in clinic and specialty physician clinics.
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OMC Names 2019 Patient Experience Champions

May 9, 2019 -
PORT ANGELES – Olympic Medical Center’s Chief Human Resources Officer and General Counsel Jennifer Burkhardt named six Patient Experience Champions at a recent board of commissioners meeting. 

As part of April’s Patient Experience Week celebrations, Patient Experience Champions are nominated by their peers for communicating with courtesy, compassion and respect, empowering patients to learn or cope effectively, contributing to new programs, improving processes, and/or going above and beyond to serve the needs of patients and their families.

  • Charlotta (Lotta) Pearl, RN, OR/Surgery
  • Mikel Townsley, Patient Navigator, Olympic Medical Cancer Center
  • Holly Heustis, Clinic Supervisor, OMP Primary Care 
  • Christy Resser, RN, Intensive Care Unit
  • Lisa Glynn, Patient Access Representative, Patient Access Services
  • Mark Fischer, MD, FACP, Hospitalist, Internal and Pulmonary Medicine, OMP Specialty Clinic

Pearl consistently reduces patients’ anxiety and creates an energetic, uplifting environment in the operating room. 

According to Burkhardt, "Mikel brings an enthusiasm to her work at the Cancer Center and infuses each of her patient interactions with honest to goodness love for her fellow humans in their times of greatest need.” 

Working behind the scenes, Heustis’ mission is to make each patient visit as smooth and seamless as possible while meeting the needs of her patients. 

ICU Nurse Resser excels at balancing the medical and emotional needs of critically ill patients. She also cares for patients’ family members who are impacted by anxiety over their loved one’s condition.

Glynn has a strong work ethic and is passionate about providing special attention to every patient, every time.  

Dr. Fischer’s kind manner and detailed, yet accessible explanations of patient conditions help make all patients and families feel at ease. He also brings the perspective of the bedside physician to conversations during committee meetings and workgroups, and has served as a champion for many improvement initiatives. 

"His unpretentious generous spirit and his patient-centered perspective have earned him respect and appreciation across the organization and the community,” said Burkhardt.

Pictured from left: Eric Lewis, CEO, Lisa Glynn, John Nutter, board president,
Ellen Adams, OR clinical educator, accepted the award on behalf of Charlotta Pearl, RN,
Katrin NM. Junghanns, RN, director, ICU/Telemetry accepted the award on behalf of Christy Ressor,
Holly Heustis, Jennifer Burkhardt, CHRO, Mikel Townsley and Mark Fischer, MD.

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