Olympic Medical Center is a comprehensive health care provider serving the residents of Port Angeles, Sequim and surrounding communities. Inpatient services include a level-three trauma designated emergency department, surgical services, and labor and delivery. Outpatient services include cardiac care, cancer care, diagnostic imaging, physical therapy and rehabilitation, laboratory, orthopaedics, surgical services, sleep center, home health, primary care, a walk-in clinic and specialty physician clinics.
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Central Access Staff Excel

March 12, 2019 -
PORT ANGELES – Olympic Medical Center’s Josh Jones, MD, OMP chief physician officer, and John Nutter, board president, recognized seven employees at a recent board meeting. Central Access Representatives Meghan McHenry, Alyssa Luciano, Tracy Camp, Bryan Bell, Melinda O'Neel, Nikki Brown and Primary Care Medical Assistant Apprentice Felicia Hayward each received awards for outstanding teamwork and excellent patient service.

Olympic Medical’s Central Access staff schedule appointments for patients, process referrals, obtain insurance authorizations and must be competent in Epic, our electronic health record system.

McHenry’s great enthusiasm to learn and grow professionally resulted in a promotion to registration lead in January.

In addition to being responsible for a heavy workload with complicated charge scenarios, Luciano recently became a certified professional coder apprentice. 

Previous experience in running an emergency department gives Camp valuable knowledge to tackle complicated and critical authorizations. She digs into insurance policies and coverage criteria in order to get the correct approval for the right service.

In a calm, quiet manner, Bell consistently provides exceptional service in answering patients’ concerns.

As a trainer, O’Neel is tirelessly patient with both trainees and patients. She instills the highest standards in those she instructs.

Incredibly dedicated, Brown ensures her team has the necessary training and knowledge to provide outstanding customer service and patient care.

Although Hayward is still a medical assistant apprentice, she often comes to meetings with extra educational material to share. "Felicia holds a special quality about her that we like to see in every healthcare worker,” said Jones.
 
Pictured left to right: OMC Board President John Nutter, Central Registration Representative, Meghan McHenry, Central Access Charge Review Representative, Alyssa Luciano, Central Access Authorization Representative, Tracy Camp, Central Access Representatives Bryan Bell, Melinda O'Neel, Nikki Brown, and OMP Chief Physician Officer Josh Jones, MD. Not pictured: Medical Assistant Apprentice Felicia Hayward.

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