02 May BEE Award: Heart Center Office Supervisor Jessica Rutz Receives OMC’s BEE Award
Olympic Medical Center honors office supervisor Jessica Rutz with BEE Award for service excellence.
Olympic Medical Center Chief Executive Officer Darryl Wolfe and Olympic Medical Heart Center (OMHC) Director Leonard Anderson recently presented Jessica Rutz, OMHC office supervisor, with the OMC BEE Award (Being Excellent Every Day).
The award, established by OMC and a companion to the DAISY Award given to nursing staff, recognizes non-nurse staff members, both clinical and non-clinical, who exceed expectation in service excellence every day.
“Jessica Rutz is an indispensable member of the Heart Center Leadership Team. She has kept patients and their care as her priority during an extended period of staffing shortages and limited resources,” said Anderson. “Her willingness to take on additional duties, help with improving the patient experience, and supporting staff should be recognized. Jessica’s default outlook when faced with a challenge is ‘What is best for the patient?’ closely followed by ‘How can I help?’”
Rutz was recognized for her dedication to patients and the community through her expert customer service skills, depth of knowledge and positive attitude.
A colleague nominated Rutz for the BEE award, writing:
“Jessica has and is the front line of our department and often goes unrecognized. During our staff shortage in the last few months, she has fulfilled her own job and responsibilities as well as other roles throughout the department.
Her customer service skills along with her extensive knowledge have kept our patient flow consistent and steady. She fills ten different pairs of shoes, all while keeping a positive attitude, taking the time to mentor other staff members and train new ones.
Her dedication to our department is simply because she cares – cares about our patients and community. Thank you, Jessica!”
Olympic Medical staff may be nominated for a BEE Award by patients, families and colleagues. Each honoree receives a certificate commending her or him on “Being Excellent Every Day.” The certificate reads: “With deep appreciation for being excellent at what you do, for going above and beyond and making a difference for those around you every day.” Honorees also receive a BEE Award pin and a gift bag containing a jar of local honey. A cross-functional committee of healthcare workers review the nominations and select the final nominee.
Go to www.olympicmedical.org/thankyou for more information or to nominate an excellent Olympic Medical Center staff member.
About the BEE Award
The BEE Award (Being Excellent Every Day) was established to honor and celebrate Olympic Medical Center employees who exceed expectations in service excellence every day. This award recognizes team members outside of nursing staff who exhibit one or several of the following qualities:
- Shows HEARTFELT concern, goes above and beyond to be helpful
- Is INTEGRAL to the care or service provided; is innovative, impactful, instructive
- Shows VERSATILITY in their role, is a valuable part of the team
- Is EMPATHETIC to the needs of patients and coworkers, provides encouragement
Acknowledging the strength behind teamwork, the BEE Award was introduced as a complement to the DAISY Award. The daisy and the bee are both equally important in collaborating to do their best work in both nursing and ancillary roles. Each and every OMC employee is vital to providing compassionate care and excellent service.