15 Sep BEE Award: Emergency Technician Brandan Tucker Receives OMC’s First BEE Award
Olympic Medical Center honored emergency technician Brandan Tucker with inaugural BEE Award for service excellence.
Chief Human Resources Office and General Counsel Jennifer Burkhardt and BEE Committee Chair Emily Fry recently presented Brandan Tucker, lead emergency room technician, with the inaugural BEE Award (Being Excellent Every Day). The award, established by OMC and a companion to the DAISY Award given to nursing staff, recognizes non-nurse staff members, both clinical and non-clinical, who exceed expectations in service excellence every day.
“As the leadoff award for ancillary and support staff working side-by-side with nurses, this ceremony had special meaning to all of us at OMC,” said Burkhardt. “It recognized the importance of teamwork in delivering excellent health care for our patients and community. As health care workers, we rely on and appreciate our teammates, and this award will enhance our legacy of recognizing outstanding service and teamwork by establishing a companion award for our existing nurse recognition program. The energy, support and pride in the room as we recognized our first recipient, Brandan Tucker, was tangible.”
Tucker was recognized for his work as an emergency room technician, where he provides care in the emergency department for patients in what is for many, a time filled with anxiety and uncertainty. According to Emergency Services Clinical Supervisor Cheri Levi, RN, Tucker is more than deserving of this award. “Brandan is an amazing tech, and every member of the ED team has benefited from his expertise and knowledge at one time or another,” she said. “He always shows up to work in a good mood, bringing kindness and gentleness to each patient.”
A colleague nominated Tucker for the BEE award, writing:
“Brandan is such an incredible ERT in our emergency department. He truly demonstrates the BEE Award values each and every day. Brandan regularly and consistently goes out of his way to help his patients as well as his peers in the department. His expertise and knowledge truly set him apart. He shows his versatility each day by working in a variety of environments, able to pivot seamlessly between roles with a positive attitude. Finally, Brandan is very supportive of patients in their time of need. His soft-spoken nature provides a calming presence to his patients. He takes time to listen and doesn’t just rush on to the next task. He also shows empathy towards other staff who may be having a hard day. He brings a great sense of joy and humor that positively impacts each person he encounters.”
Olympic Medical staff may be nominated for a BEE Award by patients, families and colleagues. Each honoree receives a certificate commending her or him on “Being Excellent Every Day.” The certificate reads: “With deep appreciation for being excellent at what you do, for going above and beyond and making a difference for those around you every day.” Honorees also receive a BEE Award pin and a gift bag containing a jar of local honey. A cross-functional committee of healthcare workers review the nominations and select the final nominee.
Go to www.olympicmedical.org/thankyou for more information or to nominate an excellent Olympic Medical Center staff member.
About the BEE Award
The BEE Award (Being Excellent Every Day) was established to honor and celebrate Olympic Medical Center employees who exceed expectations in service excellence every day. This award recognizes team members outside of nursing staff who exhibit one or several of the following qualities:
- Shows HEARTFELT concern, goes above and beyond to be helpful
- Is INTEGRAL to the care or service provided; is innovative, impactful, instructive
- Shows VERSATILITY in their role, is a valuable part of the team
- Is EMPATHETIC to the needs of patients and coworkers, provides encouragement
Acknowledging the strength behind teamwork, the BEE Award was introduced as a complement to the DAISY Award. The daisy and the bee are both equally important in collaborating to do their best work in both nursing and ancillary roles. Each and every OMC employee is vital to providing compassionate care and excellent service.