Olympic Medical Center is a comprehensive health care provider serving the residents of Port Angeles, Sequim and surrounding communities. Inpatient services include a level-three trauma designated emergency department, surgical services, and labor and delivery. Outpatient services include cardiac care, cancer care, diagnostic imaging, physical therapy and rehabilitation, laboratory, orthopaedics, surgical services, sleep center, home health, primary care, a walk-in clinic and specialty physician clinics.
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Customer Service Representative

Job Number:   17-664
Category:   Support Services
Department:   PT and Rehab
Status:   Full Time
Schedule:   9a-530p

Description:  

Reposted 12/28/17

JOB SUMMARY

Responsible for providing the following services including, but not limited to, excellent customer service, optimal utilization of Epic (EMR) for Intake of patient referral, patient scheduling, patient registration, and verification of insurance coverage. This position is also responsible to obtain Insurance authorization for services and handling of the medical record at the clinical level.  Knowledge of medical terminology required.  Attention to detail and ability to multi-task are critical.   

QUALIFICATIONS AND EQUIPMENT COMPETENCIES

EDUCATION

High school diploma or equivalent preferred. Medical Assistant training/certification preferred.

 

EXPERIENCE

Minimum of three years’ experience in a medical facility strongly desired.   Prior experience/training in medical terminology and rehabilitative services strongly desired.

                                                                                                              

LICENSURE/CREDENTIALS

None.


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